Cancellation & refund policy

How to cancel or rearrange

Use the cancel or reschedule link in your Calendly confirmation, or email hello@sarahstrasberg.co.uk. The time I receive the request determines how much notice has been given.

Appointments

• 48 hours or more: one free rescheduling or a full refund.
• 24–48 hours: one free rescheduling or a 50% refund.
• Less than 24 hours: normally no refund.
• Non-attendance: normally no refund. If you are more than 20 minutes late and I cannot reach you, the appointment may be treated as non-attendance.

Where an appointment is rearranged, the replacement remains subject to the same policy. I may make a reasonable exception for labour or birth, sudden illness, a medical emergency or another serious circumstance outside your control.

Packages and WhatsApp support

Included package appointments must be used within 12 months of payment unless I agree an extension in writing. The notice periods above apply to each booked appointment within a package.

After the statutory cancellation period, any refund for ending a partly used package is discretionary and will be calculated reasonably by reference to the package price and the elements already supplied. Completed elements may be valued at their corresponding standalone price, up to the total amount paid.

For the Extended Package, the two included weeks of weekday WhatsApp support run consecutively from the start date selected through the private Calendly option. The selected date must be within 12 months of payment, although the two-week period may finish after that deadline. This included period does not renew automatically. If you cancel before the selected start date, the allowance becomes available to arrange again; once the support period has started, it is treated as used.

For the separate Ongoing WhatsApp Feeding Support service, the slot chosen in Calendly remains provisional until Stripe confirms the £75 payment charged at booking. One Stripe authorisation covers that payment, which includes the 60-minute virtual consultation and first week of support, and sets up automatic weekly billing.

The first automatic £50 weekly charge is taken seven days after the consultation, then £50 is charged each week until cancelled. To stop the next charge, email hello@sarahstrasberg.co.uk before it is due; cancellation takes effect at the end of the current paid week.

Once a support week has started, the charge for that week is normally non-refundable, subject to statutory rights and any service I have been unable to provide.

If I cancel

If I have to cancel an appointment, you may choose a suitable alternative time or a full refund for the affected appointment. If I cannot provide a material part of a package or support period, I will offer a reasonable replacement or refund for the part not provided.

Refunds

Approved refunds are returned to the original payment method without undue delay and normally within 14 days. Bank processing times are outside my control. This policy does not limit rights arising where a service is not provided with reasonable care and skill or does not match its description.

Your statutory 14-day right to cancel

For services bought online, you normally have 14 days beginning the day after the contract is made to cancel without giving a reason. If you expressly request that a service starts during that period and then cancel after it has started, I may charge a proportionate amount for what has already been supplied. The right to cancel a service can end once it has been fully performed following your express request and acknowledgement.

To exercise this right, send a clear statement to hello@sarahstrasberg.co.uk. You may use the wording below, but it is not compulsory:

See the full Terms of Service for the contractual terms that apply to a booking.